** Important** USA Customer Information - Updated 01/11/2025
To all our highly valued US Customers - Please note:
Right now we can only send goods to our USA customers once we know what the US Import fees and costs are. In order for us to do that, we would kindly ask you to email us your delivery & invoice address + what goods you would like to buy.
We will then use a Royal Mail shipping cost calculator to let you know what the extra charges are that need to be paid up front. This is known as PDDP (Postal Delivery Duties Paid). See here for exact information.
We will then email you an electronic payment invoice you can simply pay in the normal way. Once paid we will be able to ship the goods to you.
These change in circumstances are as a result of the following situation:
Due to the new customs regulations under the Executive Order "Suspending Duty-Free De Minimis Treatment for all Countries," which will take effect on August 29, 2025, there will be temporary restrictions on postal goods shipping to the U.S. for private and business customers in the UK. After August 22, all our postal service providers will no longer be able to accept and transport parcels and postal items containing goods from business customers destined for the US. The reason for these anticipated temporary restrictions is new processes required by U.S. authorities for postal shipping, which differ from the previously applicable regulations. Key questions remain unresolved, particularly regarding how and by whom customs duties will be collected in the future, what additional data will be required, and how the data transmission to the U.S. Customs and Border Protection will be carried out.
These changes affect all postal and parcel service providers worldwide, many of whom have already announced a suspension of postal shipping to the U.S. The Association of European Postal Services - PostEurop - has also communicated that its member companies will need to temporarily restrict or suspend the shipping of goods through postal networks to the U.S. in accordance with the relevant national authorities.
We very much regret we have to follow guidance from our postal service provider(s) to ensure we adhere to new export rules as they are introduced or changed. Not ideal for us or our customers but rest assured we are trying our best.
Any orders placed directly on our website without following these procedures will unfortunately be refunded.
