Frequently Asked Questions
Frequently Asked Questions
"In Stock" what it means
"In Stock" means we either have the item at our warehouse or it's available at one of our other locations or sometimes, available with our supplier and is already on consignment order to arrive shortly (usually within 7 days). We endeavour to keep our stock up to date as much as we can. We largely rely on our automated stock reconciliation system but that sometimes has a 'hissy fit' and gets it wrong resulting in a stock miscount. If we get it wrong, we inform you and if necessary, arrange a full refund.
What sort of packaging do you us to send out orders?
We are very keen to try and recycle packaging as much as possible so please do not expect a box three times the size it needs to be stuffed with endless reams of brown paper to fill the gaps (unlike some online suppliers seem keen to do for every shipment!).
Why isn't my order shipped immediately?
We are not 'Amazon'!
Why is there a delay between receiving an email confirmation order and shipping confirmation?
Sometimes we are waiting for our latest consignment of stock to come in which might contain the particular size or colour of item you have ordered. Its usually just a few days delay as stock arrives arrives, is unpacked and allocated to paid orders as a priority. So we aim to process your order as soon as we can.
Are all the brands you sell genuine items?
Oh yes! We only buy either directly from the manufacturer or their appointed distributor/agent for the UK. All our products are 100% genuine.
BELSTAFF products, are these genuine?
Yes, indeed they are. We are an Authorised Partner for Belstaff. Check this here
I cannot see my size in stock? Can you get what size I need?
No problem. We don’t have every item in stock in every size all the time as we simply don’t have enough space to display everything. We normally have the popular sizes in but just drop us an email with details of what you need and leave it to us.
What does ‘Pre-Order’ mean and what are the conditions?
Pre-Orders are usually because the product is only made to order, in high demand or so new, we are expecting a rush so you can reserve your item in advance.
Helmets, can I return a helmet for a refund?
Yes you can but only if the helmet has'nt been worn and must have all labels, stickers etc attached in eactly the same way as you received them. This also includes all outer packaging. See our Terms & Conditions for further details.
Postage seems expensive! Can I get a better price?
We try to keep up with accurate pricing but our suppliers do change their rates quite often so forgive us if we are a few pence out! We also check around for the best prices with the best service. We know there are cheaper courier companies out there but we also know that their services are not up to our standard so we don’t use them.
You don’t have the product I am looking for but can you find it for me?
Yes of course. We have some excellent suppliers out there who often have exactly what our customers need. Drop us an email and let us look around for you.
I want to buy a present for someone but not sure what to get or what size?
We recommend buying one of our gift vouchers which can easily be redeemed in our online shop or in our Bournemouth store.
I want to buy a few items from your shop but live outside the UK. Can you consolidate all the items into one parcel so I can save on shipping costs.
We get this and think it’s a good money saving idea. Unfortunately we never know exactly what you want to combine but when you tell us, we will contact our couriers for their best price and let you know.
I would like to visit your shop but you are currently only available online.
We are temporarily just available online. We hope to be back open soon but have no fixed date as yet. We maybe able to arrange a visit to our warehouse/store if you email us in advance (sales@legacy85.co.uk) as we are often in/out of our premises packing orders.
